Performance: Society

LA12

Employee benefits beyond those legally mandated

30-31

LA13

Provision for formal worker representation in decision making or management, including corporate governance

32

LA14

Evidence of substantial compliance with the ILO Guidelines for Occupational Health Management Systems

LA15

Description of formal agreements with trade unions or other bona fide employee representatives covering health and safety at work and proportion of the workforce covered

LA16

Description of programs to support the continued employability of employees and to manage career endings

32

LA17

Specific policies and programs for skills management or for lifelong learning

32

HR8

Employees training on the reporter's policies and practices concerning all aspects of human rights relevant to the reporter's operations, including training types, number of trainees and average training time

HR9

Description of appeal practices, including, but not limited to, human rights issues

41

HR10

Description of non-retaliation policy and effective, confidential employee grievance system, including, but not limited to, the impacts on human rights caused by policies and appeal practices

41

HR11

Human rights training for security personnel

HR12

Description of policies, guidelines, and procedures to address the needs of indigenous people

HR13

Description of jointly managed community grievance mechanisms/authority

HR14

Share of operating revenues from the area of operations that are redistributed to local communities

SO4

Awards received relevant to social, ethical and environmental performance

18-19

SO5

Amount of money paid by the reporter to political parties and institutions whose prime function is to fund political parties or their candidates

SO6

Court decisions regarding cases pertaining to anti-trust and monopoly regulations

43

SO7

Description of reporting organization's policy, procedures/management systems, and compliance mechanisms for preventing anti-competitive behavior

43

PR4

Number and type of instances of non-compliance with regulations concerning customer health and safety, including the penalties and fines for these breaches

43

PR5

Number of complaints upheld by regulatory or similar bodies to oversee or regulate the health and safety of the reporting organization's products and services

43

PR6

Voluntary code compliance, product labels or awards with respect to social and /or environmental responsibility that the reporter is qualified to use or has received

PR7

Number and type of instances of non-compliance with regulations concerning product information and labeling, including any penalties or fines for these breaches

PR8

Description of reporter's policy, procedures/ management systems, and compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction

12

PR9

Description of reporting organization's policies, procedures/management systems and compliance mechanisms for adherence to standards and voluntary codes related to advertising

PR10

Number and types of breaches of advertising and marketing regulations

PR11

Number of substantiated complaints regarding breaches of consumer privacy

45

Self-built Indicators

1

Harmonious sincerity degree of related parties

11

2

Customer Satisfaction Index

12

3

PSC Non- disfigurement Passing Rate

17

4

Rate for Ending Cases of Letters and Visits

41