COSCO Group conducts identification and selection according to stakeholders’ impacts on sustainable development risks and on the group.
Name of stakeholders |
Way of communication |
Expectation for COSCO Group |
Examples for detailed requirements |
Main indicators |
Government (Chinese Government and Business Located Government) |
Law and regulation, policy and direction issuance, national and state ministry conference, special topic report, report forms, visiting |
Continuous stable growth, taxation, employment opportunities, driving global prosperity |
Building harmonious society, economical society, complying with requirements |
Total tax amount, creation of employment opportunity, social contribution |
Investors (SASAC as representative of investors |
Issuance and implementation of files, attending conferences and settling conference spirit, periodical report, business administrative sectors’ daily communication, report and report form, visiting |
Continuously improve company’s profit-making capability and key competitiveness, ensure value keeping and adding of state-owned assets |
Requirements on comprehensive risk management, requirements on enterprise sustainable development, requirements on enterprise social reliability report, requirements on construction of economical enterprise, and requirements on related evaluation indicators |
Profit, capital return ratio, state-owned asset value keeping and adding ratios, debt amount, proprietor rights and interests |
Other shareholders (shareholders of all listed companies of COSCO Group and potential shareholders) |
Annual report, shareholder conference, written report for shareholders |
Increasing improve company’s value and market value, decrease enterprise risk, ensure enterprise’ sustainable development |
Publicly expose important company information, opportunities for fair participation, protection for shareholders’ interest |
Market value, listed companies’ reward ratio, a small number of shareholders’ rights and interests, number of listed companies |
Strategic partners (juridical persons signing agreements with COSCO on strategic cooperation, joint operation and joint venture) |
Contract enforcement, periodical meeting, summit conference, file and mail transfer, daily communication |
Increasingly improve profit making capability in strategic cooperation, ensure common interest of strategic partners |
Information and resource share, management innovation, win-win cooperation |
Sales revenues, capital reward ratio, market share |
Clients (direct clients purchasing any product or service of COSCO Group) |
Client conference, suggestion invitation, daily communication of sales representatives |
Providing high-quality products and services at reasonable price, making continuous improvement |
Response speed, providing individuality service for clients, service quality |
Client satisfaction ratio, comprehensive timely work ratio |
Subsidiaries (COSCO’s wholly owned, joint venture, joint operating, and cooperative companies) |
Business meeting, suggestion invitation, summit communication, daily business mail communication |
Providing accurate decision and scientific management, continuously improving management level and efficiency |
Market command capability, high-efficiency decision making, transparent and democratic management, capital guarantee and turnover |
Profit, sales revenue, shipping capacity and turnover capacity, capital reward ratio, debt ratio |
All members in corporation organization structure |
Rational suggestion, president mailbox, tea conference, suggestion invitation, communication |
Continuously improving company’s profit making capability and sustainable development capability, providing more welfare and promotion opportunities for employees |
Profession future development, opportunity, treatment, graceful and confident working environment |
Employee satisfaction, employee faith, job-hopping ratio, investment in employee training |
Suppliers (suppliers and contractors including ship agency, cargo agency, ship plant, classification society, service provider, consulting companies, certification and auditing units, etc) |
Contract and agreement negotiation, periodical visiting, bidding meeting, suggestion invitation |
Having the capability to provide long-term service for COSCO and gain reasonable profit |
Reasonable price, stable policy, win-win cooperation |
Partner Number, fuel purchase cost, shipbuilding purchase cost, payment percentage in light of contract articles |
Financial and insurance units of bond owners |
Contract negotiation, periodical visiting, business operators’ daily communication |
COSCO Group is capable of stable and robust operation to ensure timely payment and prevent from risk |
Timely payment, decreasing risks |
Payment ratio as contracted, claim ratio |
Labor unions (labor unions of China and business located regions) |
Having speaking right on important company decisions, collective negotiation, labor union representatives in periodical communication with contacts, staff representative conference |
Giving respect to labor rights, complying with requirements of labor unions, maintaining legal rights and interests for staff |
Giving respect to staff’s rights and interests, complying with requirements on democratic management and open company affair disposal |
Percentage of Employees joining the labor union, number of second-tier labor union set by group labor union, signing collective contract, employee participation ratio |
Community (in China and business locations) |
Signing contract on joint civilized construction, joint program development, periodical meeting for communication, parties for celebrating days |
Civilized production, boosting community prosperity and harmony, providing safe and healthy living environment |
pollution and destroy for community environment, no safety accident, investing resources to build harmonious community |
Investment in community building, Number of pollution complaint cases |
Non-governmental institutions and organization (International Environmental Protection Organization, International Labor Organization, International Maritime Organization, industry associations, local communities, etc) |
Joining associations and assuming some posts, paying membership fees, participating in project investment, taking part in activities beneficial to industry and society |
Playing driving and leading role in various fields of sustainable development, industry development, and local development |
Practice participation and resource investment to meet standards and requirements advocated by organizations of sustainable economic development, healthy industry development, local prosperity and non-profit organizations |
Number of associations and leagues related with social liability it has joined, annual membership fee, social contribution ratio, investment in social commonweal affairs |
Persons, organizations and media interested with related issues of the corporation |
Press release conference, active news report and propaganda, periodical report release, legal information disclosure |
COSCO Group is an excellent enterprise pursuing healthy development, and undertaking social responsibility. It is a leading role in realization of sustainable development. |
Faithful, healthy, professional, internationalized |
Social image, enterprise faith |
Since it is the first time to compile the afore-mentioned indicators, some indicators haven’t been collected. The corporation has established its data system, and will include the uncovered indicators in the report of 2006.
